Shipping policy

Order Fulfillment

Orders are shipped within 1-5 business days from when the order is placed. Once an order ships, you will be notified by email with tracking details.

Business days are Monday through Friday. Holidays and weekends are not included and no shipments are processed on those days.

Priority shipping options offer 1, 2, and 3 day delivery options if it is available to you. Please note that this means it with take USPS 1-3 days to deliver your package. It is not a delivery guarantee from the time you place your order, and we are not responsible if USPS extends the delivery time after the order ships.

After an order leaves our warehouse, it is the sole responsibility of the carrier to deliver the order in good condition and in a timely manner. If an order arrives damaged a claim must be filed with the carrier. Please keep all original shipping containers and take pictures of the damages. Failure to properly document damages may disqualify you from product replacement or reimbursement.

SHIPPING ADDRESS

It is critical that you enter your correct, valid address when placing your order. If our shipping carrier attempts a delivery to you and you don't get it because you’re not there, wrong address or moved without notifying us, and the package returns back to our warehouse, it will be the buyer's responsibility to pay the shipping fee to reship the order. When you receive your tracking number, please keep an eye out for the package.

CUSTOMS & DUTIES INFORMATION

Our perks/prices DO NOT include VAT, GST or other country taxes or tariffs.
Our terms of sale for international orders are FOB destination. This means that you pay all freight and duties or taxes. As we are shipping these products all over the world, it is impossible for us to build in the various duties, VAT and GST tax for each location through Indiegogo.
 
For international customers who are required to pay customs, you will be contacted by your local customs authorities asking for payment to have your order processed through customs. Unfortunately, there is no legal way around customs. This includes marking any price other than current retail price for an item, marking an order as a gift, or marking an order as a repair/return- none of which we can do. Once you make that payment to the customs broker, your order will be processed for final delivery.
 
If you would like to estimate your duties, you can use this online tool (remember to convert the U.S. dollars to your local currency):
https://www.simplyduty.com/import-calculator/